The need to provide excellent customer experiences has indisputably never been as important as it is in today’s consumer-driven world.
According to B...
By Ideas @ AppDirect / AppHelp / June 24, 2020
In our first two installments of this series, we covered how AppHelp mobilized its disaster plan to get its team working from home and the steps AppHe...
By Ideas @ AppDirect / AppHelp / May 13, 2020
In the first installment of this three-part series, we covered how AppHelp mobilized its disaster plan to get its team working from home and supportin...
By Ideas @ AppDirect / AppHelp / May 13, 2020
During the COVID-19 pandemic, customer service and support teams face a double set of challenges. First is adapting operations to new work-from-home m...
By Ideas @ AppDirect / AppHelp / May 13, 2020
Most people aren’t natural-born salespeople. And even if you had an entire staff of sales savants, it’s still one of the hardest jobs out there...
By Kam Rawal / AppHelp / December 4, 2018
For companies in the digital economy, you know that the barriers for customers to churn are extremely low. That’s why you’re investing in ways to driv...
By Kam Rawal / AppHelp / May 31, 2018